Automotive Training Equipment – FAQ
Everything You Need to Know About Importing from VocatEdu
🛠 AFTER-SALES SERVICE
We provide:
Step-by-step user manuals and wiring diagrams
Installation videos and operation demos
Online technical support via video call or WhatsApp
Most users can install and use equipment with basic engineering skills.
Yes. Spare parts are available upon request. For large projects, we can include:
Extra fuses, relays, connectors
Common replacement modules
Consumables (e.g., wiring sets, switches)
We offer a 12-month warranty covering non-human damages. During this period, we replace faulty parts or guide your technicians in remote repair.
🔧 CUSTOMIZATION
Absolutely. All our automotive training systems are curriculum-aligned. You can customize:
Panel layouts (engine, electrical, EV, HVAC systems)
Branding and logo printing
Language on control panels and manuals
Components configuration (e.g., Bosch, Siemens, Denso, etc.)
Just send us your teaching syllabus or standards, and we’ll tailor the solution for you.
Yes. Many clients request OEM production for government tenders, private training centers, and branded institutions. We can label equipment under your brand.
Yes. We provide English by default, and can localize to French, Spanish, Arabic, or Chinese as needed — including manuals, interface stickers, and packaging labels.
🚚 SHIPPING & LOGISTICS
We have shipped to over 40 countries, including Jordan, Peru, Nigeria, Indonesia, Egypt, and South Africa — all with varied climate and customs requirements.
We support:
FOB, CIF, DDP, EXW Incoterms
Sea freight (best for complete labs or multiple trainers)
Air freight or Express (ideal for samples or urgent orders)
We’ll recommend the most cost-effective and reliable method based on your location.
Yes. We include:
Commercial Invoice
Packing List
CE Certificate (if applicable)
Certificate of Origin
Bill of Lading or Airway Bill
Embassy legalization (optional for government tenders)
All equipment is packed in strong wooden crates or durable cartons with internal foam protection. Fragile modules (screens, sensors) receive reinforced wrapping.
📦 PRODUCT & TECHNICAL INFORMATION
Yes. Most core products — especially EV, engine, and diagnostic trainers — are CE certified and produced under ISO 9001 standards.
Yes. We offer:
Basic boards for foundational automotive circuits
Full-system trainers for diagnostics, fault simulation, and real-world troubleshooting
Hybrid and EV trainers for modern curriculum alignment
Yes. Each trainer comes with:
User manual
Circuit or component diagram
Fault injection map (if applicable)
Teaching tips or training exercises
Some models include sample lesson plans.
💳 ORDERING & PAYMENT
Step-by-step:
Send us your training requirements or a product list
We provide a quote and technical offer
Confirm design or customization details
Make deposit
Production and shipping follow
We accept:
Bank Transfer (T/T) – most common
L/C at sight (for large orders)
Western Union or PayPal (for small sample orders)
Yes. We provide official proforma invoices with product specs, quantity, price, HS codes, and payment terms.
7–15 working days for standard models
15–30 working days for customized or large-volume orders
Delivery timeline is confirmed before deposit.
Yes. We support sample orders to help you evaluate product quality and teaching value.
🧩 Still Have Questions?
If your question is not listed here, feel free to contact our sales team directly.
We’ll be happy to assist you with any technical, commercial, or project-specific inquiry.
